FAQ
Welcome to the Pegaseria help center. We are committed to providing a seamless shopping experience for you and your pets. Below are answers to the most common inquiries regarding our premium collections and services.
1. Shipping & Delivery
How long will it take to receive my order?
Standard shipping typically takes 5–10 business days. Please note that processing times may take an additional 1–2 business days before the order is dispatched.
Do you offer international shipping?
Yes, we provide worldwide shipping to ensure pets everywhere can enjoy Pegaseria quality. Shipping times and costs vary depending on the destination country.
How can I track my package? Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.
2. Products & Quality
What makes Pegaseria toys "premium"?
Our toys are designed with both aesthetics and durability in mind. We use non-toxic, high-quality materials that are rigorously tested for safety, ensuring they can withstand enthusiastic play while looking beautiful in your home.
Are your toys suitable for all dog/cat breeds?
We offer a variety of sizes and materials tailored to different play styles—from gentle snugglers to power chewers. Please refer to the specific product description to find the best fit for your pet.
3. Orders & Returns
Can I change or cancel my order?
If you need to make changes, please contact us at service@pegaseria.com as soon as possible. Once an order has entered the shipping process, we are unable to modify or cancel it.
What is your return policy?
We want you to be 100% satisfied. If you are not happy with your purchase, you may return unused items in their original packaging within 30 days of delivery.
4. Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure digital payment options available at checkout.
Is my personal information secure?
Absolutely. Our website uses SSL encryption to ensure that your personal and payment data is protected at all times.